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Terms & Conditions

Finca Soley – Terms & Conditions

These Terms & Conditions apply to all bookings, retreats, training programs, courses, accommodations, and services offered at Finca Soley. By confirming a booking, you agree to the following terms.

1. General Information

  • Finca Soley is located in Tucurrique, Costa Rica, and operated by Aventura Doma Natural S.R.L.

  • These Terms & Conditions apply to all guests, participants, volunteers and visitors.

  • Contact: fincasoley@gmail.com

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2. Booking & Payment

2.1 Deposit

  • A 25% non-refundable deposit is required to secure your booking.

2.2 Final Payment

  • The remaining 75% balance is due 10 days prior to arrival via bank transfer or online payment.

2.3 Binding Registration

  • Once your booking is confirmed, the registration becomes binding and supports our planning, including accommodations, staffing, horses, and materials.

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3. Cancellation & Rescheduling

3.1 Non-Refundable Policy

  • All payments are non-refundable, including:

    • cancellations

    • early departure

    • no-shows

    • changes of mind

    • personal circumstances

    • removal from the program due to breaking house rules or safety rules

  • The full fee for the booked period remains due, regardless of changes to your travel plans or participation.

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3.2 Rescheduling Option

  • You may reschedule your stay within one year, subject to availability.

  • A rescheduling request must be submitted before your original arrival date.

  • Price differences may apply if seasonal or program prices change.

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4. Changes by Finca Soley

  • Program elements, instructors, horses, or schedules may be adjusted if necessary.

  • Weather-related changes or safety adjustments may occur.

  • If a retreat or program must be cancelled by Finca Soley, you will receive a full credit for a future stay or program.

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5. Guest Responsibilities & House Rules

Guests must:

  • Show respectful behavior toward staff, family, animals, other guests, and property.

  • Follow all instructions regarding horse handling, riding, safety, and facility use.

  • Refrain from aggressive behavior, harassment, damage to property, or unsafe conduct.

  • Not consume illegal substances on the property.

Violations may result in immediate removal from the property without refund.

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6. Horse Handling, Riding & Safety

  • Working with horses involves inherent risks.

  • Participation in any groundwork, in-hand work, riding, liberty work or trail riding is at your own risk.

  • You must follow all instructions from trainers and staff.

  • No guest may handle or ride a horse without express permission.

  • Wearing a helmet is strongly recommended (mandatory for minors).

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7. Health, Medical Conditions & Insurance

  • Guests are responsible for their own health and fitness to participate.

  • Pre-existing medical conditions must be disclosed prior to arrival.

  • Finca Soley does not provide medical coverage.

  • We strongly recommend purchasing a comprehensive travel cancellation insurance to protect your investment in case your trip must be cancelled or interrupted for any reason.

  • Guests must carry travel health insurance that explicitly covers horse-related activities, including handling, groundwork, riding, and accidents involving horses.

  • Finca Soley is not liable for injuries, illnesses, allergic reactions, or accidents occurring on or off the property.

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8. Wildlife, Environment & Safety on the Farm

  • Finca Soley is located in a rural area with wildlife including insects, snakes, dogs, and cats.

  • Guests must exercise caution and follow all safety guidelines.

  • Damage to the environment, trees, or facilities is not permitted.

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9. Accommodation Use

  • Check-in and check-out times will be communicated prior to arrival.

  • Guests must keep rooms and common areas clean and respect quiet hours.

  • Damage or loss caused by guests may result in repair or replacement charges.

  • Laundry and other optional services carry an extra fee.

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10. Use of Facilities

  • Facilities may only be used as instructed.

  • The pool, arena, stables, and equipment must be treated responsibly.

  • Children must be supervised at all times.

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11. Personal Property

  • Guests are responsible for their own belongings.

  • Finca Soley is not liable for theft, loss, or damage to personal items.

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12. Online Courses & Educational Material

  • All course content, videos, PDFs, and teaching material are the intellectual property of Isa Avendaño.

  • Reproduction, sharing, or resale of materials is strictly prohibited.

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13. Privacy & Data Protection

  • We collect only necessary personal information for booking and communication.

  • Data is stored securely and not shared with third parties except for essential booking providers (e.g., WeTravel).

  • Photos or videos taken during retreats may be used for educational or promotional purposes unless you request otherwise in writing.

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14. Force Majeure

Finca Soley is not responsible for delays, changes, or cancellations caused by events outside our control, including:

  • extreme weather

  • natural disasters

  • political instability

  • illness outbreaks

  • transportation disruptions

Credits (not refunds) may be offered at our discretion.

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15. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by the laws of Costa Rica.

  • Any disputes should first be addressed through mediation or direct communication with Finca Soley.

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16. Amendments

  • Finca Soley reserves the right to update or modify these Terms & Conditions.

  • The version published on our website at the time of booking is the one that applies.

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